Return Policy

Thank you for shopping with us! Every item is handmade with care, and we want you to love what you receive.

Custom & Personalized Items

Due to the custom nature of personalized products—including names, dates, and other requested designs—all sales are final once production has begun.

We do not accept returns or offer refunds for custom orders unless:

• There is a defect in the product

• An error was made on our part (e.g., misspelling, wrong item)

If there is an issue with your order, please contact us within 7 days of delivery at info@leenysnovelties.com with your order number, a brief description, and a photo of the item.

Non-Personalized Items

Returns for non-personalized items are accepted within 14 days of delivery. Items must be unused and in original condition and packaging. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

Once we receive the return and inspect the item, a refund will be issued to your original payment method within 5–7 business days.

Cancellations

Orders may be canceled within 24 hours of purchase. After that, your order may already be in production and cannot be canceled.

Legal Notice

By placing an order, you agree to this return policy. We reserve the right to refuse returns that do not meet these conditions.