**Can I personalize my item?**
Yes! Most products can be personalized with names, dates, quotes, scripture verses, business logos, or custom messages.

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**How do I provide my personalization details?**
Enter your personalization information in the product options before adding the item to your cart. If your project requires additional information, you can also submit details through our Custom Engraving Request form.

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**Can I upload my own logo, image, or artwork?**
Absolutely. We accept logos, artwork, and many image files for custom engraving. Higher-quality images generally produce the best engraving results.

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**What file types do you accept for custom artwork?**
We can typically work with:

* SVG
* AI
* EPS
* PDF
* PNG
* JPG

Vector files (SVG, AI, EPS) provide the best results.

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**Can photographs be engraved?**
Yes. Many photographs can be engraved on wood, slate, leather, acrylic, and other materials. Image quality and substrate will affect the final engraving.

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**Will I receive a proof before production?**
For custom orders, we may provide a design proof for approval before production begins. Production starts only after approval is received.

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**Can I request changes to my proof?**
Yes. Minor revisions are included so we can make sure your design looks exactly how you want it.

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**Can I choose different fonts?**
Yes. We offer a variety of fonts ranging from elegant script styles to modern and traditional designs. If you have a font preference, let us know.

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**Can I add special symbols or graphics?**
Yes. Hearts, crosses, wedding graphics, floral elements, business logos, and many other design elements can be incorporated into your engraving.

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**What if I make a mistake in my personalization details?**
Contact us immediately. If production has not started, we can usually correct the information. Once an item has been engraved, changes may not be possible.

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**Do personalized items cost more?**
Basic personalization is often included. More complex custom artwork, logo conversion, or extensive design work may require an additional design fee.

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**Can I order personalized items in bulk?**
Yes. We offer personalized gifts, awards, event favors, promotional items, employee gifts, and branded products for businesses, churches, schools, and organizations.

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**How long do personalized orders take?**
Production times vary by project, but most personalized orders are completed within 3–7 business days after design approval.

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**Can personalized items be returned?**
Because personalized items are created specifically for you, they generally cannot be returned unless there is an error on our part or the item arrives damaged.

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**Don’t see your question?**

We’re happy to help. Contact us with your personalization ideas and we’ll work with you to create something unique.

**Typical response time: Within 24 hours.**